Terms of business

Last updated: 22.10.2026

These terms apply to every engagement with GrowFlow, a trading name of Tmunati Information Systems ("we", "us"). If a written proposal or contract says something different, the proposal or contract prevails.

1. Businesses only

We provide services only to businesses, professionals and organisations, for business purposes. We do not contract with consumers. By ordering, you confirm that you act on behalf of a business.

2. Services and scope

The scope of each engagement (AI data check-up, setup or monthly plan) is described in the package on this website or in the written proposal. Work outside that scope is charged separately, after your approval, at €95 per hour unless your proposal says otherwise. Scope changes are agreed in writing (email is fine).

3. Prices, VAT and payment

• Prices are in euros and exclude VAT or other taxes.
• VAT: we are established outside the EU and the UK. Our invoices to business customers are issued without VAT. Customers in the EU account for VAT under the reverse-charge mechanism (Article 196 of the EU VAT Directive); customers in the UK account for VAT under the UK reverse charge. Please give us your VAT number when you sign up. You are responsible for any VAT and local taxes due in your country.
• AI data check-up: paid before work starts.
• Setup: €1,350, paid in two parts: 50% (€675) before work starts and 50% (€675) when the system is delivered and working. It covers the time and costs of the setup. The setup fee is non-refundable once work has started. If we fail to deliver the agreed setup, we refund the setup fees paid for the part not delivered.
• Every package consists of the setup plus a monthly plan. Setup is not sold on its own.
• Monthly plans: invoiced at the start of each month.
• Payment methods: bank transfer (SEPA, in euro) or card (debit or credit) via a secure payment link.
• Payment is due within 14 days of the invoice date. If payment is more than 14 days late, we may pause the services until it is settled.

4. Term and termination

Monthly plans have a 3-month minimum term. After that they renew month to month and either party can cancel with 30 days' written notice. Hours not used within a month do not roll over.

Either party may end the engagement with immediate effect by written notice if the other party seriously breaches these terms and does not fix the breach within 14 days of being asked to, or if the other party becomes insolvent.

5. Third-party software

Our services require at least the HubSpot Starter plan. HubSpot and other software licences belong to you and are paid by you directly to the vendor, under the vendor's own terms. We are not responsible for outages, feature changes or price changes of third-party software. HubSpot is a trademark of HubSpot, Inc. GrowFlow is an independent service provider and is not affiliated with or endorsed by HubSpot.

6. AI agents and AI features

• AI agents answer from the information, rules and approved answers you give us. AI can make mistakes. You review and approve the agent's knowledge and rules before go-live, and you remain responsible for the information and offers your business gives to its customers.
• As required by the EU AI Act (Article 50), we set up every chat agent so that it tells people they are talking to an AI system. You must not remove or hide this notice.
• Agents hand conversations over to a person when they do not know the answer, when a customer asks for a person, and in the cases you define (for example complaints, custom prices or discounts).
• Per-use AI charges (for example HubSpot's charge per resolved conversation) are billed to you directly by the software vendor. We tell you the expected cost before anything is switched on.

7. Your responsibilities

You give us timely access, information and approvals. You confirm that you have a lawful basis for the personal data entered into your systems and for the messages your systems send. Delays on your side may move the timeline.

8. Data protection

When we access your customers' data, you are the controller and we are the processor. Before we get access, we sign a Data Processing Agreement (DPA) under Article 28 GDPR (and the UK GDPR, where it applies), which forms part of the engagement and lists our sub-processors. Data collected on this website is covered by our privacy policy.

9. End of the engagement and your data

Your HubSpot account and all data in it stay yours. When the engagement ends, we hand over full administrator access, remove our own user access within 30 days, and delete or return any of your data we hold outside your account within 30 days, unless the law requires us to keep it.

10. Confidentiality

Both parties keep the other's non-public information confidential during the engagement and for 3 years after it ends. Our subcontractors are bound by the same obligations in writing.

11. Intellectual property

Once paid in full, everything we build inside your accounts (configuration, automations, reports, bots and AI agent set-up) belongs to you. We keep our know-how, methods and general templates that we use across clients.

12. Liability

We perform the services with professional care but do not guarantee a specific business result. To the extent permitted by law, our total liability is limited to the fees you paid in the 3 months before the event, and we are not liable for indirect loss or lost profits. This limit does not apply to wilful misconduct or gross negligence, or where the law does not allow liability to be limited.

13. Force majeure

Neither party is liable for delays caused by events outside its reasonable control, such as outages of internet or software providers, natural disasters, war or government action. The affected party informs the other promptly and resumes as soon as possible.

14. Governing law

Israeli law applies. The courts of Tel Aviv-Jaffa have jurisdiction unless agreed otherwise in writing. Before any legal action, both parties will try to resolve the dispute in good faith.

15. Changes

We may update these terms. For existing engagements, changes take effect 30 days after we notify you by email.

Questions: info@growflowtech.digital