AI customer service agent
Your team answers the same questions every day: opening hours, delivery times, returns, how things work. The customer agent answers them for you, 24/7, from your own material — and when a question is hard, it opens a ticket and hands it to a person.
Sound familiar?
- The same questions take hours of your team's week
- Customers wait until the next working day for a simple answer
- Questions get lost between email, chat and WhatsApp
What the customer agent does
- Answers on your website chat and by email, 24/7
- Uses only your approved material: website, FAQs, documents
- Opens a ticket in HubSpot when it cannot answer, with the full conversation
- Hands over to a person whenever the customer asks
- Learns from the questions it could not answer — we review them every month
- Tells every customer it is an AI assistant
What you get: A ticket with the order and the new size is waiting for your team on Monday. They only check stock and send the label. Example, for illustration.
Who it is for
- Online shops
- Guesthouses and holiday rentals
- Distributors
- Clinics
- Repair shops
- Anyone answering the same questions every day
What you prepare
- Your 20–30 most frequent questions with your answers (about 2 hours)
- Up-to-date website pages — the agent learns from them
- What it must never answer alone: complaints, discounts, custom quotes
- Who receives the tickets it hands over, and how fast they reply
What GrowFlow does
- Sets up the agent in your HubSpot and connects it to your channels
- Trains it on your own material, in your tone
- Tests it on real questions before it goes live
- Reviews and improves it every month
- Tells you honestly when a task is better left to a person
What does it cost?
HubSpot's Customer Agent needs a HubSpot Professional plan and is charged by HubSpot per result — about $0.50 per resolved conversation; conversations it hands to a person cost nothing. You pay this directly to HubSpot. See all examples and costs on the AI customer service page.
HubSpot licence: Starter ~€20 per user / month (monthly or annual billing); Professional ~€100 monthly or ~€90 annually per user, plus ~€1,500 one-time onboarding. See the full HubSpot cost table · GrowFlow plans from €590 / month: see the plans. HubSpot prices change — we confirm them with you in writing before anything is switched on.
Questions
How many questions will it answer alone?
HubSpot reports 72% of support tickets resolved without a person (Aug 2026, average across 10,000+ businesses). For a small business we plan for 40–60% at the start — an estimate, not a guarantee.
What if it gives a wrong answer?
It only answers from the material we give it and hands over anything it doesn't know. We check and improve it every month.
Can I try it first?
On first setup there is a free trial period from HubSpot. We test it on your real questions before it talks to customers.
All smart agents we set up
Start with one agent, one problem. Once it delivers, we add the next.
Want to see it working in your business?
In a free 30-minute call we show you a live example from your industry.
Book a free consultation