AI customer service

An AI agent that answers your customers — day and night

The same questions every day? Opening hours, prices, “where is my order?”. We set up HubSpot's AI customer agent for you: it answers from your own information, on your website chat, email and WhatsApp, and passes anything difficult to your team with the full conversation.

Book a free consultation

Or message us now:WhatsAppEmailBook a call

In simple words

Think of it as a new employee who has learned your answers by heart:

  • Answers every message in seconds — even at 23:40 on a Saturday
  • Says only what you have approved: your prices, hours and rules
  • When something is important or unusual, passes it to you or your team
  • Writes everything into your customer list, so nothing gets lost

See it in action: 3 example conversations

Illustrations with fictional names — this is how a conversation looks on the customer's phone.

Villa Elena · holiday apartmentsWhatsApp · Friday 23:40
CustomerHi! Our flight lands at 22:30 next Friday. Can we still check in?
AI assistantHi! I’m the AI assistant. Yes, late check-in is no problem. On the day of arrival you'll get a door code by message. Would you like a taxi from the airport? It's €35 for up to 4 people.
CustomerYes please, we are 3. Is there parking as well?
AI assistantNoted: taxi for 3 people, Friday at 22:30. Free parking is right in front of the house. I've passed your taxi request to Maria, who will confirm it tomorrow by 10:00.

What you get: The request is saved in your CRM and Maria has a task for 10:00. Nobody had to answer at midnight — and the guest booked the taxi.

StepUp · online shoe shopWebsite chat · Sunday 09:15
CustomerHello, the shoes I ordered are too small. Can I return them?
AI assistantI’m the AI assistant. Of course. You can return them free of charge within 30 days. Would you prefer a refund, or an exchange for a bigger size?
CustomerExchange please, size 42.
AI assistantDone: I've noted an exchange to size 42 on your order. Our team will check stock and email you the return label within 1 working day.

What you get: A ticket with the order and the new size is waiting for your team on Monday. They only check stock and send the label.

Nordic Tools · wholesale distributorWebsite chat · Tuesday 14:05
CustomerWe need 200 pieces of item BR-220. What's your best price?
AI assistantI’m the AI assistant. Thank you! BR-220 is in stock. For orders over 100 pieces we prepare a personal quote. May I have your company name and delivery city?
CustomerKalla Bygg AB, Gothenburg.
AI assistantThank you. I've passed your request to Nikos from sales with all the details. He will send you a quote today by 16:00.

What you get: A new deal appears in your sales pipeline, with quantity and customer details. The agent didn't invent a price — it handed a real sale to a person.

70%average share of conversations the agent resolves on its own (HubSpot's figure)
24/7answers at night, at weekends and in peak season
5 channelswebsite chat, email, forms, WhatsApp, Facebook Messenger — and phone calls

Source: HubSpot, Customer Agent product page

How it works

1. It learns your business

We feed it your website, FAQs, price lists, policies and documents. It answers only from this information.

2. It answers customers

Instantly, in the customer's language, on the channels you choose.

3. It hands over to a person

When a question is hard, sensitive or it isn't sure, it opens a ticket for your team, with the whole conversation.

4. We keep improving it

Every month we check the questions it couldn't answer, add the missing information and adjust the rules.

Examples: what the agent does in different businesses

These are typical scenarios, not client stories.

Guesthouse or holiday apartments

Lisbon, the Algarve, Mallorca

Customers ask
“Check-in time, parking, airport transfer, late arrival, is breakfast included?”
The agent
Answers instantly in English, German or French, sends the directions and house rules, and logs the booking question in the CRM.
Goes to a person
Special requests, complaints, refunds.

Online shop

Netherlands, Germany

Customers ask
“Where is my order? How do I return this? Do you ship to Austria?”
The agent
Explains delivery times and the returns process, sends the right form and answers product questions from your catalogue.
Goes to a person
Damaged items, payment problems, angry customers.

Spare-parts or wholesale distributor

Germany, Netherlands, Belgium

Customers ask
“Do you have this part? What's the price for 50 pieces? When will my order arrive?”
The agent
Answers from your product information and FAQs, collects the details of the request and creates a deal for your sales team.
Goes to a person
Custom quotes, large orders, credit terms.

Dental or physio clinic

Dublin, Vienna, Copenhagen

Customers ask
“How much is a check-up? Are you open on Saturday? How should I prepare?”
The agent
Answers prices and preparation instructions, and books or requests an appointment.
Goes to a person
Anything medical, urgent cases, cancellations with a fee.

Bike or repair shop

Helsinki, Copenhagen

Customers ask
“How much is a service? How long does it take? Can I bring it tomorrow?”
The agent
Gives service prices and times, takes the booking request and sends a reminder.
Goes to a person
Estimates for bigger repairs, warranty claims.

What it costs — fully transparent

Two separate payments: our work, and HubSpot's licence, which you pay directly to HubSpot, in your name. We take no cut.

To us (GrowFlow)

  • Monthly plan: from Growth (€1,190 per month), 3-month minimum — we review and improve the agent every month
  • Setup: €2,350 one-time — the standard setup plus the AI agent: knowledge base, hand-over rules, testing with real questions. Non-refundable once paid

Directly to HubSpot — not to us

  • The AI agent needs a HubSpot Professional plan (usually Service Hub Professional): about €90–100 per user per month
  • HubSpot's one-time onboarding fee for Professional plans (about €1,300–1,500)
  • About €0.45–0.50 for each conversation the agent resolves. Professional includes 3,000 credits a month (about 60 conversations)

Example: 2 users, 600 customer conversations a month

HubSpot licences: 2 users × ~€90≈ €180
Agent resolves 70% = 420 conversations × ~€0.45≈ €189
Minus conversations included in the plan (~60)≈ −€27
Total to HubSpot, per month≈ €340

HubSpot prices change and are set in HubSpot's own quote; we check the current price with you before you buy. Your team no longer answers ~420 repetitive conversations a month. HubSpot pricing guide

Honest limits

It doesn't replace your team

It takes the repetitive questions, so your people handle the ones that need a person.

Languages

English, German, French, Spanish, Italian, Dutch and the other languages HubSpot supports. If your customers write in another language, we test it with real questions before it goes live.

Messaging apps

WhatsApp is built in. Other messaging apps need an extra connector, quoted after the consultation.

It is only as good as your information

If prices or policies are missing, it will hand over to a person. That's why we check it every month.

Is it worth it for you?

  • You answer the same questions many times a day
  • Customers write outside working hours or from other countries
  • You have busy seasons and can't hire just for them
  • You already lose enquiries because nobody replies fast enough

Questions

Will customers know it's AI?

Yes. We set it up to say clearly that it is a virtual assistant, and to offer a person when needed. Honesty builds trust.

Can it give wrong answers?

It answers only from the information you approve, and we test it before launch. When it isn't sure, it hands over to a person. Every month we check the conversations and fix gaps.

Does it work with HubSpot Starter?

No. HubSpot's customer agent needs a Professional or Enterprise plan. If you start on Starter, we can add it later, when the volume of questions justifies it.

What about GDPR?

Conversations are stored in your HubSpot account. We set up the privacy notice in the chat and what data the agent may ask for, following GDPR.

How long until it's live?

Usually 3–5 weeks: setup, knowledge base, testing with real questions, then launch on one channel first.

Want to see what it would answer for your business?

Book a free 30-minute consultation. Send us 10 questions your customers ask most, and we'll show you how the agent would handle them.

Book a free consultation

WhatsApp / Viber: +972 50-467-7970 · info@growflowtech.digital

WhatsApp