WhatsApp for business: turning chats into customers
How small businesses can stop losing enquiries in personal chats: one channel for the business, a CRM behind it and a bot for frequent questions.
Customer service and communication
WhatsApp, help desk and newsletters: talk to customers in an organised way, without losing messages.
From lost complaints to tickets: customer service for small businesses
How a simple help desk turns complaints and service requests into tickets with an owner, a status and a deadline — so none get lost.
Email newsletters small businesses actually send: a simple yearly plan
A realistic newsletter plan for small businesses: one email a month, seasonal campaigns, simple templates and GDPR-compliant consent.